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SERVICE

Shipping & Returns.

Every Timi Lusi order is carefully packed and dispatched within 2 business days. We ship to Canada, Nigeria, the United States, and select international destinations.

SHIPPING OPTIONS

All orders are processed and dispatched within 2 business days.

CANADA
METHODDELIVERY TIMECOST
Standard Shipping7–10 business daysFREE on orders over $800 CAD
Express Shipping3–5 business days$25 CAD
Overnight Shipping1–2 business days$45 CAD
NIGERIA
METHODDELIVERY TIMECOST
Standard International10–14 business daysFREE on orders over $800 CAD
Express International5–7 business days$55 CAD
UNITED STATES
METHODDELIVERY TIMECOST
Standard International7–12 business daysFREE on orders over $800 CAD
Express International3–5 business days$45 CAD

All orders include tracking. Customs duties and import taxes for international orders are the responsibility of the recipient.

RETURNS POLICY

30
DAY RETURN WINDOW

You have 30 days from delivery to return your order, provided the shoes are unworn and in original packaging.

✓
ELIGIBLE FOR RETURN

Unworn shoes in original condition with all original packaging, dust bags and insoles included.

✕
NOT ELIGIBLE FOR RETURN

Worn shoes, Custom Made orders, or items returned without original packaging are not eligible for return.

HOW TO RETURN

01
CONTACT US
Email hello@timilusi.com with your order number and reason for return. We respond within 48 hours.
02
PACK YOUR ORDER
Repack the shoes in original packaging with all included items. Secure the box carefully.
03
SHIP IT BACK
Send using a tracked service. Return shipping costs are the responsibility of the customer.
04
RECEIVE YOUR REFUND
Refunds are processed within 5–7 business days of receiving the return. Credited to your original payment method.

FREQUENTLY ASKED QUESTIONS

CAN I EXCHANGE FOR A DIFFERENT SIZE?

Yes. Contact us within 30 days of delivery and we will arrange an exchange subject to availability. Additional shipping charges may apply.

WHAT IF MY ORDER ARRIVES DAMAGED?

Contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.

ARE CUSTOM MADE ORDERS RETURNABLE?

Custom Made orders are made specifically for you and are not eligible for return or exchange unless there is a manufacturing defect.

DO YOU COVER CUSTOMS AND IMPORT DUTIES?

International customs duties and import taxes are the responsibility of the recipient. We recommend checking your country's import thresholds before ordering.

HOW DO I TRACK MY ORDER?

A tracking number is emailed to you once your order is dispatched. You can also track your order from your account dashboard under My Orders.

NEED HELP?

Built to outlive the occasion.

For any questions about your order, shipping, or returns contact us directly and we will respond within 48 hours.

CONTACT USMY ORDERS

hello@timilusi.com